02/25/22- UK HealthCare Boys’ Sweet 16® Tickets on Sale Now!

February 25, 2022 2021-2022 News Releases

Tickets for the 2022 UK HealthCare Boys’ Sweet 16® State Basketball Tournament are on sale NOW. Go to www.khsaatickets.org to place your order. The bracket for the tournament is at the end of this post.

Working closely with our partners at Rupp Arena, tickets are now on sale for this year’s tournament. Thank you for your patience throughout the pandemic and throughout the current challenging process.

TICKETING

• Past (2020) ticket holders have been given several weeks to renew tickets.
• Any unclaimed renewals are now for sale.
• As with all other Rupp events and all KHSAA events since the resumption following the pandemic, ticketing will ONLY BE BY ELECTRONIC TICKETING including arena access.
• Complete instructions including an instructional video on how to save, redeem and transfer your seats to other customers are detailed below.
• At this time, ONLY COMPLETE SETS OF TICKETS FOR THE ENTIRE EVENT ARE ON SALE.
• Single games seats will be sold at a later time.
• Member schools (and others) may want to “whitelist” two email addresses to ensure the emails are not placed in your spam filter.
  • You should have your computer and email set to NOT block lexingtoncenterboxoffice@engage.ticketmaster.com
  • You should have your computer set to NOT block  boxoffice@rupparena.com.
  • Performing this step will help ensure you not only receive notices about this year’s tournament, but renewals in future years.

PRICING

• Pricing will be finalized with the order, but keep in mind that this year, the mandatory $2 per ticket (per session) facility fee paid directly to the arena will be fully implemented.
• Note that the KHSAA does not receive any portion of this fee but you will certainly enjoy the brand new and renovated aspects of Rupp Arena and the Central Bank Center.

ACCESSING TICKETS

• When you create your ticket order, you will be asked for email and cell phone information.
• The email will be your key to managing your tickets.
• The texting will be limited to information surrounding the tournament and you will not be sent other unrelated messages by the KHSAA.
• You will also need to create a FREE account.

MANAGING YOUR TICKETS

• Below is a list of instructions. If you prefer, a video tutorial is online and can be viewed BY CLICKING THIS LINK
• Here are the step by step instructions-
  • Go to the website rupparena.com/account on your mobile browser
  • In the top right of that page, you will see a button to sign in, which is a person inside a circle, next to the shopping cart.
  • If you don’t already have an account, click the sign-up button near the bottom of the login-box.
  • If you do have an account, you should simply be able to login using your email and password and see your tickets.
• Password Information
  • Password reset is simple if you have forgotten by clicking “Forgot Password” and following the instructions
  • You may be automatically asked to reset your password and verify your phone and address as this helps the box office staff ensure that only you have access to your account.
• Email Address verification and maintenance
  • All logins are triggered by the email address, so it is critical that this address be kept current with the box office both now and in the future so that you will receive a renewal ticket order.
• Other troubleshooting tips
  • If you are having trouble seeing tickets and have to email or call, it would be helpful if you were able to reference your Ticketmaster account id.
  • Once you log in, you can see this id by clicking on your name in the top right of the screen and clicking My Profile. Your number will be on the left side of the screen directly below your name.
• IF YOU DO NOT RECEIVE A CONFIRMATION EMAIL, CHECK EMAIL SPAM FILTER
  
  • In many cases, we are finding that the email from the box office email program is going into the user’s spam/junk filter.
  • Please add the following email address to your contact lists lexingtoncenterboxoffice@engage.ticketmaster.com so you don’t miss any future emails from the box office.
  • Check your spam or junk email filter. Be sure that you don’t have an email in the spam or junk filter from boxoffice@rupparena.com

SCHEDULE

• Both the Boys’ and Girls’ tournaments will operate on the same schedule:
  • First-round games will begin on Wednesday of each week, with the semifinals and finals on Saturday.
    The schedule of games will be 11:00 and 1:30 on Wednesday, Thursday and Friday; 6:00 and 8:30 on Wednesday, Thursday and Friday; 11:00 and 1:30 on Saturday morning, and 7:00 on Saturday night.
• More details regarding the schedule will be released closer to the event.

COVID PROTOCOLS

• Both State Basketball events will promote the use of the current CDC guidance relative to COVID-19.
• In accordance with CDC guidelines, at this time there will be no attendance restrictions and no requirements relative to mask-wearing, however, it will remain recommended.
• Those feeling the need to wear masks should do so and it will be permitted.
• All attendees not fully vaccinated are recommended to wear a mask/face covering.

CASHLESS ARENA

• Effective March 4, Rupp Arena and the Central Bank Center are cashless facilities.
• Please inform all ticket holders.
• The arena will have access to various forms of electronic payments but with not have cash in use at the box office, parking or the concession areas.

BRACKET

• Please see the bracket below. We look forward to seeing you there!