03/23/21 – Interim Advisory to Basketball Ticket Holders, Rupp Arena Ticket Transfer Process, Between Games and Clear Bag Policy

March 25, 2021 2020-2021 News Releases

ELECTRONIC TICKETING

• This is the first year of a permanent change where the events (and nearly all Rupp Arena and major venue events) will be using electronic ticketing, and no more commemorative or traditional paper tickets will be issued.
• We know that can cause issues as we all learn more about the options, so our friends at the Rupp Arena box office, who handle all of our ticket records and fulfillment, have produced a helpful, short video on how to transfer one or more tickets to someone else.
• Though our office is still involved in assigning specific seats to specific individuals, these professionals have gone out of their way to be of assistance. That video is located at https://youtu.be/3liwBnciSJU, you should take a look if you desire to use send any of your tickets to someone else.

TICKETS AND SCHEDULE

• Keep in mind this year that the tournament this year is NOT eight sessions, but rather 15 unique games. This allows the parents and fans of the competing teams an opportunity to attend but may cause minor inconvenience to our season ticket holders.

PROCEDURES UPON ENTRY

• Have your phone available and open to through a browser to rupparena.com/account if you have not transferred the ticket to your phone “wallet” prior to entry. If you are having trouble with these steps, they will have customer service available or you can call 859-787-0915 between 10 a.m. and 6 p.m. and speak to customer service.
  • Step 1:
    Upon entry and security screening, the electronic ticket will be scanned. The ticket taker will receive an alert that signals to send the ticket holder to obtain a wristband for the day. The wristband table will be close to the initial ticket scanning area.
  • Step 2:
    After each game is over, all patrons will be instructed to clear the seating bowl and proceed to the concourse while the seating area is cleaned. Those patrons with wristbands may remain on the concourse until shortly before doors open for the next game.
  • Step 3:
    Before taking a seat for the next game, please proceed to one of the two ticket scanning areas on the concourse, by section 34 or section 11 to get the next game ticket scanned. An usher will let the patron know when it’s time to enter the seating bowl area for the next game.
  • Step 4:
    Follow this procedure for each game. You will not be able to reenter the seating bowl without your ticket being scanned.
• ***Please note: If a patron leaves the building, upon re-entry, they should proceed to main patron entry area and go through security screening and ticket scanning when doors open for the general public. If the patron already has the wristband for the day they would not need another. Just proceed to the assigned seat.

RUPP ARENA CLEAR BAG POLICY

• While we have been able to somewhat forestall the use of a clear bag policy for the convenience of our patrons, current security needs and concerns around the pandemic have resulted in the implementation of what is standard practice now for Rupp Arena events.
• Patrons may only have one clear bag (no larger than 12″x12″x6″) OR one small clutch purse, with or without a handle or strap (no larger than 4.5″x 6.5″) for personal items.
• Purses and bags larger than these sizes are strictly prohibited.
• Exceptions will be made for medically necessary items after proper inspection at a gate designated for this purpose.
• All bags and items will be searched. To avoid additional touchpoints, patrons are strongly encouraged to leave unnecessary items at home.

MORE INFORMATION AS TOURNAMENT TEAMS AND DETAILS ARE FINALIZED!

– KHSAA –

About the Kentucky High School Athletic Association
The Kentucky High School Athletic Association was organized in 1917 and is the agency designated by the Kentucky Department of Education to manage high school athletics in the Commonwealth. The Association is a voluntary nonprofit 501(c)3 organization made up of 285 member schools both public and non-public. The KHSAA awards 215 state championships to 51 teams and 164 individuals in 13 sports and 6 sport-activities, funds catastrophic insurance coverage for its more than 106,000 rostered member school student-athletes, provides coaching education and sports safety programs for more than 12,000 coaches, and licenses and facilitates the distribution of training material for over 4,000 contest officials.